This Privacy Policy describes how ACCENDO S.A.S. ("Accendo") collects, uses, and protects personal information across its five platforms:

accendo.com.co, the company's public commercial website (contact form, partner form, diagnostic questionnaire, and WhatsApp contact).
hub.accendo.com.co (Accendo Hub), the company's internal platform, used only by the Accendo team, where customer and prospect contact details, submissions made on accendo.com.co, and the content of WhatsApp messages are stored in order to attend requests and measure service quality.
trackvy.com, the commercial website for the Trackvy product.
cloud.trackvy.com, the main Trackvy application, the SaaS platform clients log into.
The Trackvy applications distributed through app stores and installed on devices: Trackvy Mobile, Trackvy Edge, and Trackvy Desktop.

If you use any of these platforms, you agree to the collection and use of information in accordance with this policy. For the data-treatment detail required by Ley Estatutaria 1581 de 2012 and Decreto 1377 de 2013, including the procedure for exercising your rights, see our Data Treatment Policy.

Information Collection and Use

For a better experience, we may ask you to provide us with personal information, such as your name, company, email address, phone number, role, and the content of your messages or forms. That information is retained and used as described in this policy.

We do not share your information with third parties, except as described in this policy.

Third-Party Services (Trackvy Applications)

This section applies only to cloud.trackvy.com and to the Trackvy Mobile, Trackvy Edge, and Trackvy Desktop applications.

The Trackvy applications use third-party services that may collect information used to identify you, including:

Google Play Services

Log Data

Whenever you use our sites or applications, in the case of an error we collect data and information, through third-party products, such as your device's IP address, device name, operating system version, the app's configuration when using the service, the time and date of your use, and other statistics.

Cookies

Cookies are files with a small amount of data commonly used as anonymous unique identifiers. Our websites (accendo.com.co and trackvy.com) may use third-party code and libraries that use cookies to collect information and improve their services. You may accept or refuse these cookies from your browser; if you refuse them, some portions of the site may not be available.

Service Providers

We may employ third parties to facilitate our service, provide it on our behalf, perform related services, or help us analyze how it is used. These third parties only have access to your personal information to perform the tasks assigned to them, and are obligated not to disclose or use it for any other purpose.

Security

We value your trust in providing us your personal information, and we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

Links to Other Sites

Our sites may contain links to third-party sites. If you click one of those links, you will be directed to that site, which is not operated by us. We strongly advise you to review the privacy policy of those sites; we have no control over, and assume no responsibility for, their content, policies, or practices.

Children's Privacy

This section applies only to the Trackvy applications (cloud.trackvy.com, Trackvy Mobile, Trackvy Edge, and Trackvy Desktop).

Use of the Trackvy applications is not authorized for anyone under the age of 13, and is intended exclusively for enterprise customers with a valid Trackvy subscription. We do not knowingly collect personal information from individuals under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it from our servers. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so we can take action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically. We will notify you of any changes by posting the new policy here.

Contact Us

If you have any questions or suggestions about this Privacy Policy, do not hesitate to contact us at [email protected].

To review our Data Treatment Policy, aligned with Colombian Law, specifically Ley Estatutaria 1581 de 2012 and Decreto 1377 de 2013, visit this page, or download the PDF version.

Privacy Policy - Accendo S.A.S.